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Returns / Receiving Credit


With prior approval, goods may be returned in the original packaging, unopened and in perfect, resalable condition within 30 days of the invoice date.

A return is predicated on receiving prior approval and a copy of the original receipt of the returning goods, within 30 days. Prior approval is achieved via communication with our office to detail the reason for return. When a return is approved, we will then provide a RA (Return Authorisation) number which in turn, facilitates the credit process. Please note that special orders for non-stock items are not eligible for return.

Once an RA number has been provided to you, please return the goods along with a copy of the relevant invoice with the returned goods, including the RA number.

We recommend using a registered parcel delivery for the return to safeguard against damage or loss. Delivery / shipment costs will be borne by the sender. This excludes faulty or incorrectly dispatched items, which will be the cost of Dentaurum, where we may supply returning facilities.

We will generally accept return of merchandise where approved and when goods are in saleable condition and notification is within 30 days of invoice, providing the process above is followed. When approved, goods received and checked, we will issue credit to your account to the appropriate value. This may include a restocking fee if/where applicable.

Damaged or Incorrect Merchandise
We will, upon your request / notification, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility. Returns of faulty or incorrectly dispatched items will be at our cost.